At Say wish, we strive to provide high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we offer refunds under the following terms and conditions:

1. Eligibility for Refunds
Refunds will be issued under the following circumstances:
▫️ The item is returned in its original condition, unused, unwashed, and with all tags and packaging intact.
▫️The return request is initiated within [7 days] of receiving the product.
▫️The item is found to be defective, damaged, or incorrect upon delivery.

2. Non-Refundable Items
Refunds will not be provided for:
▫️ Customized or made-to-order products.
▫️ Items purchased during sales, promotions, or special discounts.
▫️Products returned in a used, washed, or altered condition.

3. Refund Process
To request a refund, follow these steps:
1. Initiate the Request: Contact us at info.saywish@gmail.com within [7 days] of receiving the product. Include your order number, reason for the refund, and clear photos of the item (if applicable).
2. Return Approval: Once your refund request is reviewed and approved, we will provide the return shipping address.
3. Return the Item: Ship the item back to us in secure packaging.
▫️Customers are responsible for return shipping costs unless the refund is due to a defect, damage, or incorrect item.
4. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.

4. Refund Timeline
▫️ Approved refunds will be processed within [7-10 business days] of receiving the returned item.
▫️Refunds will be issued to the original payment method.
▫️Shipping fees are non-refundable unless the refund is due to a defective or incorrect item.

5. Damaged or Defective Items
If you receive a damaged or defective product:
▫️Notify us within [48 hours] of delivery with photos of the damaged item and packaging.
▫️Upon approval, you will be offered a full refund or replacement, including any return shipping costs.

6. Late or Missing Refunds
If you haven’t received your refund after the stated timeline:
1. Check your bank account or payment method for any pending transactions.
2. Contact your bank or payment provider; it may take additional processing time before a refund is posted.
3. If the issue persists, contact us at info.saywish@gmail.com for assistance.

7. Cancellations and Refunds
▫️Orders can be canceled within [24 hours] of placing the order for a full refund.
▫️Orders cannot be canceled once they have been shipped.

8. Contact Us
For questions or concerns regarding refunds, please contact us:  Email: info.saywish@gmail.com